Her pain was still unbearable. Weeks ago, she had lost her eldest son, her right-hand man, in a tragic accident. She was a devout Muslim. Her faith was a great source of strength. But her pain and burning questions remained. I visited her again and again, played a little with her three remaining children and listened to her at length. When the children went to the playroom, she was able to show her tears. I cried with her. I had brought her and her children some funny little figures and snowdrops in a small vase. The next day, I received a message from her: ‘Thank you from the bottom of my heart for your support and your help. And thank you also for the little white flowers. I googled them. They symbolise a new beginning. Thank you from the bottom of my heart!’